Contact the Passport Program
Tell us what you’re asking about to find out how you can reach us.
Top questions about passports
- When should I renew my passport?
- I’m a dual citizen. Do I need my Canadian passport to return to Canada?
- Can I renew my passport instead of applying for a new one?
- What should I do if my passport is lost, damaged or stolen?
- How do I open your application forms?
- Do I get a refund if my application wasn’t processed within the service standards?
Need a passport?
Before you call us, book an appointment or visit us, or contact us, find out the best way to apply for your situation.
Check your passport application status
Avoid waiting on the phone and request the status of your application online.
Contact us about your passport in Canada
Online
Our agents answer calls Monday to Friday, from 8:30 a.m. to 5 p.m., your local time (9:00 a.m. to 5:30 p.m. in Newfoundland). They do not answer calls on statutory holidays.
Call us
You can reach us at either of the numbers below.
Toll free:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Find an office
Before you go, find out how to apply to see if you need to book an appointment.
Walk-in services may not be available at busy locations. Check walk-in wait times (opens in a new tab)before you go. New
Contact us by mail
Mailing address (non-courier)
Passport Program
Gatineau, QC K1A 0G3
Canada
Courier address
Passport Program
22 de Varennes Street
Gatineau, QC J8T 8R1
Canada
Contact us about your passport from the US
Online
Our agents answer calls Monday to Friday, from 8:30 a.m. to 5 p.m., your local time. They do not answer calls on statutory holidays.
Call us
You can reach us at either of the numbers below.
Toll free:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Contact us about your passport from abroad
Online
In person
Find the nearest office
You should contact the nearest Government of Canada office abroad.
Call or email them before you visit them.
Contact us about your refugee travel document or certificate of identity
Contact the IRCC Client Support Centre:
- IRCC Web form
- Telephone: 1-888-242-2100 (in Canada only)
-
Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
- Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
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- If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.
Contact us about a passport media inquiry
You can get Passport Program statistics online. Updated weekly
For questions about passport policies
Phone
Contact our Media Relations team at 1-613-952-1650.
Email our Media Relations team at media@cic.gc.ca.
For questions about passport services
Phone
Contact Service Canada at 1-819-994-5559.
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