How to check the status of your passport application
Service standards
See how long it may take us to process your application under normal circumstances.
Avoid waiting on the phone and get the status of your application online.
Answer the questions below to find out how you can check your application status.
Applied in person: 4 business days ago or less
We suggest you wait to check your application status.
Your application may not be in our system yet, and the processing time is still within our service standards.
However, you can try using our online tool if you’d like. You need to have your file number to use it.
You may not be able to use our online tool if you applied at certain locations:
- Barrie Service Canada Centre
- St. John’s Service Canada Centre – Passport Services
- Glace Bay Service Canada Centre
- Sydney Service Canada Centre
- Kitchener Service Canada Centre
- Sydney North Service Canada Centre
- Kitchener Service Canada Centre – Passport Services
These locations are using a new system to process applications faster. We’re working to connect this new system to our passport application status checker.
Until we connect them, contact us (opens in a new tab) to get the status of your application.
Check the status of your application(opens in a new tab)
If you need a passport within 10 business days, learn how to get urgent or express passport services (opens in a new tab).
Applied in person: 5 business days ago or more
To check your application status, you can use our online tool. You need to have your file number to use it.
You may not be able to use our online tool if you applied at certain locations:
- Barrie Service Canada Centre
- St. John’s Service Canada Centre – Passport Services
- Glace Bay Service Canada Centre
- Sydney Service Canada Centre
- Kitchener Service Canada Centre
- Sydney North Service Canada Centre
- Kitchener Service Canada Centre – Passport Services
These locations are using a new system to process applications faster. We’re working to connect this new system to our passport application status checker.
Until we connect them, contact us (opens in a new tab) to get the status of your application.
Check the status of your application(opens in a new tab)
You can also call or visit us in person.
We’re experiencing very high call volumes right now.
Our agents answer calls Monday to Friday, from 8:30 a.m. to 5:00 p.m. your local time (9:00 a.m. to 5:30 p.m. in Newfoundland and Labrador). They do not answer calls on statutory holidays.
Call us
Reach us at either of the numbers below.
Toll-free:
1-800-567-6868
Direct number:
1-819-997-8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, use our TTY service.
1-866-255-7655
Go to a passport office
Use walk-in service at a passport office to request the status of your application.
If you need a passport within 10 business days, learn how to get urgent or express passport services (opens in a new tab).
Applied by mail in Canada or the US: 9 business days ago or less
We suggest you wait to check your application status.
Your application may not be in our system yet, and it is still within our service standards.
However, you can try using our online tool if you’d like. You need to have your file number to use it.
Check the status of your application(opens in a new tab)
If you need a passport within 10 business days, learn how to get urgent or express passport services (opens in a new tab).
Applied outside Canada or the US: 19 business days ago or less
Wait to contact us. Your application is still within our service standards.
If you need urgent help while abroad, request emergency assistance (opens in a new tab).
Applied outside Canada or the US: 20 business days ago or more
Contact the Government of Canada office where you applied.
If you need urgent help while abroad, request emergency assistance (opens in a new tab).
Applied by mail in Canada or the US: 10 business days ago or more
To check your application status, you can use our online tool. You need to have your file number to use it.
Check the status of your application(opens in a new tab)
You can also call or visit us in person
We’re experiencing very high call volumes right now.
Our agents answer calls Monday to Friday, from 8:30 a.m. to 5:00 p.m. your local time (9:00 a.m. to 5:30 p.m. in Newfoundland and Labrador). They do not answer calls on statutory holidays.
Call us
Reach us at either of the numbers below.
Toll-free:
1-800-567-6868
Direct number:
1-819-997-8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, use our TTY service.
1-866-255-7655
Go to a passport office
Use walk-in service at a passport office to request the status of your application.
If you need a passport within 10 business days, learn how to get urgent or express passport services(opens in a new tab)
Report a problem or mistake on this page
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