Ukraine immigration measures: Contact us
Extension of immigration measures for those affected by Russia’s invasion of Ukraine
We’re extending the Canada-Ukraine authorization for emergency travel (CUAET) and other related temporary measures. This includes extensions to
- apply for CUAET
- travel to Canada under the CUAET special measures
- access settlement services in Canada
See the new dates for when these measures will end.
We’re also extending the one-time financial assistance provided to eligible Ukrainians and their family members.
We’ve created a phone line and a web form to prioritize immigration-related questions from
- people affected by the Russian invasion of Ukraine
- people contacting us on behalf of someone who is affected
Top questions
- I applied for visitor visas under the Canada-Ukraine special measure with my family. Why are you asking me to apply for my family members again?
- How do I upload documents to my IRCC Portal account after I’ve submitted my application?
- How do I check the status of my Canada-Ukraine authorization for emergency travel application?
- Who qualifies as a family member of a Ukrainian national?
- How do I get an extension to give biometrics if I’m a Ukrainian or a family member of a Ukrainian?
How to contact us
Contact us
This page only has contact information for questions about
- immigration
- citizenship
- passports
For other questions, learn about how Canada is responding to the Russian invasion of Ukraine.
Get email updates
You can sign up to get the latest updates on
- immigration programs
- priority processing to help affected people and
- other information about the Russian invasion of Ukraine
Use our web form
If you use our web form, the information we need you to include depends on the reason you’re contacting us.
If you haven’t submitted an application yet or have a general question
To make sure we prioritize your question:
- Use this web form.
- In the “Tell us about your situation” box,
- describe your situation, including what you need help with
- add the keyword Ukraine2022 at the end of your description
If you’ve already submitted an application for yourself
To make sure we can find your application and prioritize your question:
- Use this web form.
- In the “Tell us about your situation” box,
- describe your situation, including what you need help with
- add the keyword Ukraine2022 at the end of your description
- If you’re changing your contact information (like your address or email), include both the old and new information in your request.
If you’re contacting us about someone else’s application
We’ll only share information with you if the principal applicant has authorized you to get information about their application. Learn more.
To make sure we prioritize your question:
- Use this web form.
- Complete the form using the applicant’s name and date of birth.
- In the “Tell us about your situation” box,
- include your full name
- describe your situation, including what you need help with
- add the keyword Ukraine2022 at the end of your description
- If you’re changing contact information (like an address or email), include both the old and new information in your request.
Contact us by phone
Call us at +1-613-321-4243
- Monday to Friday, 6:30 a.m. to 7 p.m. (ET)
- Available both inside and outside Canada.
- We’ll accept charges for collect calls or calls with reverse charges.
Wait times may be longer due to call volumes.
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