Video: Discover the eServiceCanada request form

By using the eServiceCanada service request form, a trained Service Canada representative will call you within 2 business days.

Enter eservices.canada.ca/en/ in your address bar and select your desired language to proceed.

From this page, you can also apply online for a Social Insurance Number or book an appointment at a Service Canada Centre for biometrics collections or passport services. To submit your eServiceCanada request, select the Service Request Form.

Once on the form, begin by filling out the required fields – which you will notice have a red asterisk marking them.

Once the personal information section is filled out, click “Next” to access the second page.

Please make sure to note any accessibility needs that require accommodations during a call, and we will ensure to provide them to you. Next, select the program, or programs, you would need help with or need more information on. Just click on the program title to show what is available. You can select multiple options; try to choose the ones that best fit your needs.

The eServiceCanada service request form allows you to provide additional information regarding your service request.

As always, when filling out this form, please make sure not to include any personal information, such as your Social Insurance Number, credit card number or other personal details.

When you’re done, click “Submit”.

Once you’ve submitted your request you’ll be notified that a Service Canada representative will attempt to reach you within 2 business days.

Please be aware a representative will attempt to reach you at most two times. Make sure that blocked, or private, numbers are not automatically screened. If the representative is unsuccessful in reaching you, you will need to fill the form out again.

You will be provided with a confirmation number. We recommend that you keep note of your confirmation number so that if you wish you can use it to verify that you are speaking to an actual Service Canada representative when called. This helps, both us, and you, to protect your personal information.

As always, our Service Canada representatives look forward to supporting you and can now do so without you leaving your home and without you having to wait on the phone to speak with a representative.

With the eServiceCanada service request form, Service Canada remains your single point of access, ensuring you have access to a wide range of government services and benefits, wherever you are.

Please visit eservices.canada.ca/en/ to fill out the form.

Thank you for watching. Until next time!